Rewind is a simple to use session replay tool.
Its instant video reports provide visual proof of software problems and saves valuable time on replicating, diagnosing and fixing issues.
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They don’t have the time, skill or interest.
Rewind helps them. Helps support. Helps suppliers.
Rewind is a black-box flight recorder for PCs. When an end user finds a bug, they click the “Send Report” button, and you get a video of recent PC activity – the bug and what happens before.
So change the conversation between users, support and suppliers – get and provide video proof of every problem for fast, accurate bug reporting.
Support teams waste time replicating reported bugs. When errors occur with critical software this brings pressure and stress for all. Rewind gives non technical users the tool they need to help support, managers and business owners. And you can send detailed reports to suppliers insisting on better reporting to fix bugs.
Diagnosing bugs in deployed customer software is challenging and time-consuming. Adding Rewind to user installations gives you video reports of real-time errors. Allowing you to view the bugs customers are experiencing but fail to adequately report.
Providing external IT support and services, places you one step away from the users you’re supporting. Rewind provides video proof of problems and brings you closer to the customer experience. Giving them confidence they’ve reported the issues with detail and sent to the right place.
Rewind captures the last few minutes of activity. It sends an instant and understandable bug report video to support, developers and managers. Saving managers and teams hours of time.
Our pricing is tailored to your organisation or company’s size and requirements.
Contact us using the form and we’ll be in touch to help you transform your workflow.