Bug reporting fast, easy and accurate

Rewind is a simple to use replay tool.

Its instant video reports provide visual proof of software problems and saves valuable time on replicating, diagnosing and fixing issues.

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End-users write poor bug reports

They don’t have the time, skill or interest.

Rewind helps them. Helps support. Helps suppliers.

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“I can’t get a decent bug report ”

Rewind is a black-box flight recorder for PCs. When an end user finds a bug, they click the “Send Report” button, and you get a video of recent PC activity – the bug and what happens before.

So change the conversation between users, support and suppliers – get and provide video proof of every problem for fast, accurate bug reporting.

Improved Communication

Better communication reduces frustration between users, support and software suppliers.

Detailed Reporting

Instant video proof helps document software bugs and problems to support teams and suppliers.

Increased Productivity

Records errors as they happen, avoiding wasted time replicating hard to find problems.

Seamless Integration

Customisable reporting configurations fit into your workflow. Store recordings internally - GDPR safe.

Who benefits?

IT Support

Support teams waste time replicating reported bugs. When errors occur with critical software this brings pressure and stress for all. Rewind gives non technical users the tool they need to help support, managers and business owners. And you can send detailed reports to suppliers who are insisting on better reporting to fix bugs.

Software Vendors

Diagnosing bugs in software deployed to customer premises is challenging and time-consuming. Adding rewind to your standard software installation gives you video reports of real-time errors. Allowing you to view the bugs customers are experiencing but fail to adequately report.

MSPs

Providing external IT support and services, places you one step away from the users you’re supporting. Rewind provides video proof of problems and brings you closer to the customer experience. Giving them confidence they’ve reported the issues with detail and sent to the right place.

Capture it first time.
No wasted time replicating errors

Rewind captures the last few minutes of activity. It sends an instant and understandable bug report video to support, developers and managers. Saving managers and teams hours of time.

Runs Discreetly

Once installed on your PC, it operates quietly in the background, ensuring seamless performance.

Reports Rapidly

If a bug appears you can instantly send a report. Or, rapidly review and edit the capture before sending.

Sends Directly

Send your report to support or development teams. With the choice to send supporting files.

Seamless Setup

Provides complete coverage on users' PCs, discreetly safeguarding their experience.

Contact us for pricing

Our pricing is tailored to your organisation or company ’s size and requirements.

Small Team

1 month free trial

Fixed price per seat
Discounted seat price
Deployment Support

Enterprise